STABLE of Ireland ships its products worldwide with care.
For our shipping fees and delivery service information, please visit the Delivery & Returns section of our website. There is a link to this in the footer at the bottom of our www.stableofireland.com homepage.
CUSTOMS & IMPORT FEES
All prices on our website, including shipping are not inclusive of any import fees you may be subject to. As all orders are shipped from Ireland (within the European Union), you may be subject to additional import fees upon delivery.
USA – All orders above US$800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department for more information.
Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information
New Zealand - All orders above NZD$60 will be subject to import duties. This figure can vary depending on the value of the parcel. You can get an estimate from the New Zealand Customs Service website.
Other countries outside of Europe may be subject to additional custom & import fees. If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund.
HELP WITH SHIPPING & RECEIVING OUR PRODUCTS
If you require any help in relation to receiving our products, please do email email@example.com or alternatively visit us at our shop/write to us at STABLE of Ireland, 2 Westbury Mall, Balfe St, Dublin 2, D02 NH29, Ireland.
Our returns policy lasts 30 days from the date you received your order (so excluding shipping transit times). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible to make a return, your item must be unworn & unwashed and be presented to us in the new condition that you received it. It must also be in the original packaging. Any item found to be in poor condition would be returned to you.
Some of our products are non-returnable e.g. gift vouchers.
The Face Mask: Due to the type of product and how it is worn, we are unable to accept returns under any condition after delivery. This does not affect your statutory rights as a customer.
There are certain situations where only partial refunds would be possibly granted and are dependent on specific circumstances. These include where any item is not in its original condition as per above, is damaged or missing parts for reasons not due to our error or fault.
MAKING A RETURN
To make a return, we require you to register you want to make a return firstly so do contact us beforehand and confirm the return can be made, including the original order number and customer details. Also include these along with a reference to our notification of approval after we have approved it and you are sending the returnable item.
Once your return is received and inspected, we will contact to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund notification from us, first check your bank account again carefully as sometimes they can be easily missed in the bank statement. It is often a good idea to contact your credit card company or bank or payment provider, it may take some considerable time before a processed refund is officially posted to an account.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and reference the original order number, customer details and our previous notification of your refund being processed.
REFUNDS ON SPECIAL ITEMS
Only regularly priced stock items may be refunded, unfortunately any item we sell which has been supplied as a special offer or on favourable terms cannot be refunded.
We only replace items if they are deemed defective or damaged and have been approved for exchange by us beforehand. Or in circumstances where we agree that a purchased item can be reasonably expected to be exchanged for something more suitable (see also under GIFTS) we reserve the right to use our own discretion. Please do not send us an item for exchange without receiving prior approval.
To make an exchange, we require you to register you want to make an exchange firstly so do contact us beforehand and confirm the exchange can be made, including the original order number and customer details. Also include these along with a reference to our notification of approval after we have approved it and you are sending the item for exchange.
GIFTS FOR REFUND OR EXCHANGE
If the item was marked as a gift when purchased and shipped directly to you, we will consider an exchange. If the item was not marked as a gift and not shipped directly to you, or the gift giver had the order shipped to themselves to give to you later, an exchange is at our discretion (see above under EXCHANGES also).
To make a gift exchange, we require you to register you want to make a gift exchange firstly so do contact us beforehand and confirm the exchange can be made, including the original order number and customer details if they are available to you. Also include these if possible along with a reference to our notification of approval after we have approved it and you are sending the item for exchange.
SHIPPING A RETURN OR EXCHANGE
When returning or exchanging your product with our prior approval, you should mail your item(s) to us at: STABLE of Ireland, 2 Westbury Mall, Balfe St, Dublin 2, D02 NH29, Ireland.
Do not send any item without prior confirmation and approval from us for a refund or exchange, and make sure to include the original order number and customer details, and a reference to our notification of approval.
We will refund the value of the order but note that all shipping costs on returns or exchanges are non-refundable. You will be responsible for paying for your own shipping costs for returning or exchanging your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary or be longer than the original shipping time of the item.
If you are shipping a return or exchange item with a value over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
AT OUR DISCRETION
If any item returned or exchanged breaches or does not fairly match any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
HELP WITH REFUNDING OR EXCHANGING OUR PRODUCTS
If you require any help in relation to our products, please do email email@example.com or alternatively visit us at our shop/write to us at STABLE of Ireland, 2 Westbury Mall, Balfe St, Dublin 2, D02 NH29, Ireland.